Last Updated on 21 January, 2025 by Skeddule
As security threats evolve, your guard teams need advanced tools to stay effective. One such innovation is roster management software, optimising shift coordination and resource allocation. Here’s why training is key and how to get it right.
1. Designate Knowledgeable Trainers
- In-Depth Expertise: Trainers should fully understand the platform’s features, from auto-assignments to geolocation checks.
- Positive Mindset: Enthusiastic trainers inspire staff to see software as an asset, not a burden.
Pro Tip
If your organisation lacks an in-house expert, consider vendor-led train-the-trainer sessions to ensure thorough knowledge transfer.
2. Prioritise Training Time
- Dedicated Sessions: Don’t rely on guards to “figure it out” amid busy shifts. Schedule official workshops or e-learning.
- Ongoing Support: Offer refresher mini-courses or Q&A after the rollout to maintain confidence.
3. Show Real-World Benefits
- Less Paperwork: Illustrate how digital rosters remove guesswork, reduce errors, and speed up approvals.
- Stronger Shift Coverage: Let staff see how the software proactively flags short-staffed slots, fostering a fair workload.
Example
A multinational security firm demonstrated the app’s “one-click swap” feature—instantly covering absent staff. Guards saw its utility, dropping potential hostility toward new tech.
4. Establish Clear Timelines
- Rollout Roadmap: Outline each training phase so employees know when to expect changes.
- Deadlines & Milestones: Allocate time for trial runs, feedback, and final adjustments.
5. Offer Incentives
- Recognition & Rewards: Publicly thank quick adopters, and consider small perks like early leave passes.
- Feedback Loops: Encourage guards to share best practices, user tips, or simpler ways to do tasks—fostering a collaborative learning culture.
6. Pick the Right Training Format
- Interactive Tutorials: Think short videos, scenario-based quizzes, or live simulations.
- Hands-On Practice: Let guards apply new skills with real shift sign-ons or test user accounts before the official go-live.
Essential Features to Highlight
- Automated Scheduling: Minimises manual overlap or shortage.
- Real-Time Monitoring: Supervisors track attendance and shift changes as they happen.
- Communication Tools: Keep important announcements or incident updates inside the same app.
- Reporting & Analytics: Quick insight on guard performance or coverage trends.
Conclusion & CTA
Properly training staff on new rostering software unlocks its full potential—boosting operational efficiency and responsiveness. If you’re keen to smooth out scheduling while building guard confidence, reach out to Skeddule for a demo tailored to your needs.
FAQ: Training Essentials
How long should each training session last?
Aim for bite-sized modules (30–60 minutes) over a week or two, preventing info overload. Some staff appreciate brief follow-up sessions, too.
Can we train half the team first and then have them teach others?
A “train-the-trainer” approach can work—just ensure your initial group truly masters the software so they pass along correct processes.
Are we obligated to pay guards for training hours?
Typically, yes. Check the Fair Work Ombudsman for local labour regulations on training compensation.
Can we skip advanced features until guards learn the basics?
Yes. Rolling out simpler tasks like shift acceptance first can reduce confusion, then add complex tools (like advanced analytics) later.
Do we need an IT person on hand in case of technical hiccups?
Not always, but having a designated go-to staff or vendor support line helps if questions pop up mid-shift.