[Your Security Company Name]
POST ORDERS
Site Specific Instructions
Instructions: This document contains essential instructions for security personnel assigned to the site listed below. All personnel must read, understand, and adhere to these orders at all times while on duty at this location. Refer any questions to your supervisor.
1. Post Description
Site Overview:
[Brief description of the site, type of business/facility, e.g., commercial office building, manufacturing plant, retail center, residential complex.]
Location Specifics:
[Detail the specific post location(s) within the site, e.g., Front Lobby Desk, Gatehouse A, Control Room, Roving Patrol Area.]
Unique Features/Areas of Note:
[Mention any specific site characteristics, hazards, sensitive areas, or key assets requiring special attention.]
Hours of Security Operation:
[Specify the days and times security coverage is required at this post/site, e.g., 24/7, Monday-Friday 08:00-18:00.]
2. General Duties and Responsibilities
- Maintain a professional appearance and demeanor at all times.
- Observe and report all suspicious activity or policy violations.
- Monitor access points as detailed in Section 7.
- Conduct patrols as detailed in Section 3.
- Monitor CCTV systems (if applicable to post).
- Respond to alarms (non-emergency) as per procedure.
- Provide assistance and directions to employees and authorized visitors courteously.
- Maintain logs and complete reports accurately and promptly (see Section 5).
- Enforce client and company policies consistently.
- [Add other specific routine duties for this site/post]
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3. Patrol Procedures
Patrol Frequency:
[Specify how often patrols are required, e.g., Hourly, Every 2 hours, Staggered intervals.]
Patrol Routes:
Route 1: [Describe path and key areas]
Route 2: [Describe path and key areas]
Route 2: [Describe path and key areas]
Key Areas / Checkpoints:
[List specific locations that MUST be checked during patrols, e.g., Server Room door, Rear Fence Line, Boiler Room, Floor 3 Stairwell.]
Patrol Documentation Method:
[Specify how patrols are logged, e.g., entries in Daily Activity Report (DAR), scanning electronic checkpoints/tour system, dedicated patrol logbook.]
Observations During Patrol:
[Instruct officers on what to look for and report, e.g., unsecured doors/windows, safety hazards, unauthorized personnel, maintenance issues, suspicious vehicles/items.]
4. Emergency Procedures
(General Instruction): In any emergency, the primary responsibility is personal safety and the safety of others. Follow specific procedures below. Notify Supervisor and [Client Emergency Contact Name/Title] immediately (unless unsafe to do so).
Fire Emergency:
[Step-by-step actions: e.g., Activate alarm, Notify Fire Brigade (confirm local number: [Local Fire Number]), Assist with evacuation following designated routes (reference posted maps), Report to assembly point, Do NOT use elevators, Account for personnel where possible.]
Medical Emergency:
[Step-by-step actions: e.g., Assess situation (do not move injured unless immediate danger), Call emergency services (confirm local number: [Local Ambulance Number]), Provide basic first aid if trained/certified, Stay with person until help arrives, Control scene, Report details.]
Security Breach / Intrusion:
[Step-by-step actions: e.g., Observe from safe distance if possible, Do NOT engage physically unless trained/authorized and necessary for safety, Notify Police (confirm local number: [Local Police Number]), Notify Supervisor/Client Contact, Secure perimeter if safe, Preserve scene, Document observations.]
Natural Disaster (Specify type relevant to area, e.g., Flood, Severe Storm, Earthquake):
[Step-by-step actions: e.g., Follow site emergency plan, Seek shelter in designated safe areas, Monitor weather alerts, Assist personnel as directed, Report damage/status.]
Active Assailant / Shooter:
[Step-by-step actions based on recognized protocols - e.g., RUN, HIDE, FIGHT. Detail specific site considerations for each. Notify Police immediately, provide location/description if possible.] (Requires specific training and careful wording)
Other Emergencies (e.g., Bomb Threat, Hazardous Material Spill):
[Detail specific procedures as applicable for the site.]
Emergency Contact List:
Police/Fire/Ambulance Emergency: [e.g., 999 UK, 000 AU, 911 US]
Police Non-Emergency: [Local Number]
Site Management Emergency Contact: [Name, Title, Phone]
Company Supervisor/Manager Emergency Contact: [Name, Phone]
[Other relevant contacts, e.g., Poison Control, Utilities]
Police Non-Emergency: [Local Number]
Site Management Emergency Contact: [Name, Title, Phone]
Company Supervisor/Manager Emergency Contact: [Name, Phone]
[Other relevant contacts, e.g., Poison Control, Utilities]
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5. Reporting Procedures
Daily Activity Report (DAR) / Shift Log:
[Specify format (e.g., digital system, paper logbook), required frequency (e.g., end of shift), types of information to include (patrols, observations, routine checks, minor incidents, shift handover notes).]
Incident Report Form:
[Specify when an Incident Report is required (e.g., any security incident, safety hazard, property damage, injury, policy violation), required timeframe for submission (e.g., within 24 hours), required format (digital/paper), key information needed (Who, What, Where, When, Why, How, Actions Taken, Witnesses).]
Specific Logbooks:
[Mention any other required logs, e.g., Key Log, Visitor Log, Vehicle Log, Lost & Found Log, and location/procedure for use.]
Reporting Software:
[If applicable, name the software used for reporting and basic instructions or reference to training.]
6. Communication Protocols
Radio Use:
[Specify radio channels, call signs, standard communication procedures (e.g., clear speech, acknowledgements), restrictions on use (e.g., professional language only), procedure for radio check/battery change.]
Contacting Supervisor:
[Specify primary method (radio/phone), when to contact (routine check-ins, non-emergency issues, incidents), backup method.]
Contacting Colleagues:
[Procedures for communication between officers on site.]
Contacting Client Representative:
[Specify who to contact, when (e.g., specific issues, routine updates), preferred method.]
Contacting Emergency Services:
[Reiterate emergency numbers, information to provide (location, nature of emergency, descriptions).]
7. Access Control Procedures
Employee Access:
[Detail procedure: e.g., ID badge check, specific entry points/times, sign-in/out procedures if applicable.]
Visitor Access:
[Detail procedure: e.g., Greeting, ID check (specify acceptable ID), Sign-in Log completion, Visitor badge issuance, Host notification/escort policy, Screening (bags, magnetometer if applicable).]
Contractor/Vendor Access:
[Detail procedure: e.g., Pre-authorization check, Sign-in, ID check, Escort requirements, Tool checks if applicable.]
Vehicle Access (if applicable):
[Detail procedure: e.g., Gate operation, Driver/vehicle identification check, Parking authorization/direction, Delivery procedures, Vehicle log maintenance.]
Key/Access Card Control:
[Reference Key Control Log procedure, responsibilities for issuance/return, reporting lost keys/cards.]
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8. Special Instructions
- Handling of VIP arrivals/departures.
- Specific equipment operation (e.g., specific alarm panels, specialized screening devices).
- Client-specific rules (e.g., no mobile phone use in certain areas, specific dress code elements).
- Mail/delivery handling procedures.
- Lock-up/unlock procedures for specific times/areas.
- [Add other unique site requirements]
9. Post Order Acknowledgement
I have read, understood, and received training on these Post Orders. I agree to comply with all instructions herein.
Important Notes for Management:
- Site Specificity: This template MUST be filled out with detailed, accurate information specific to the site. Generic orders are ineffective and potentially dangerous.
- Regular Review: Post Orders are "living documents". Review and update them regularly (e.g., annually, or whenever site conditions, client needs, or procedures change) in collaboration with the client and site supervisors.
- Training: Ensure all assigned personnel receive thorough training on these specific Post Orders before their first shift at the site and receive update training when orders change. Document this training.
- Accessibility: Ensure a current copy of the Post Orders is readily accessible at the post at all times (digital or physical).
- Clarity: Use clear, concise language. Consider checklists or bullet points for procedural steps, especially emergencies.
DISCLAIMER:
This document is a TEMPLATE ONLY and is provided for informational purposes.
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